About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

As a Team Lead, Business Development at Dialpad, you'll spearhead our Business Development Representatives' efforts to introduce and showcase the transformative power of our products and services to prospective clients. Your leadership will be crucial in fostering a culture of excellence within the team, guiding them in building and nurturing client relationships, understanding client needs, and demonstrating how our solutions can revolutionize their operations. Collaborating closely with cross-functional teams including sales, marketing, product development, and management, you'll ensure that our outreach efforts are strategically aligned with our growth objectives.

Your strategic guidance and mentorship will not only amplify our company's visibility but also play a pivotal role in driving the adoption and utilization of our innovative offerings. As the leader of our Business Development team, you'll spearhead lead generation and client engagement initiatives to drive sales growth and expand our client base. Leveraging your market insights, exceptional communication skills, and deep product knowledge, you'll identify and attract potential customers, nurturing relationships that lead to successful partnerships.

Your role

As a Team Lead, Business Development at Dialpad, you'll be responsible for overseeing outreach efforts to potential clients, leading a team of Business Development Representatives. Working closely with the Marketing and Sales teams, you'll drive lead generation and engagement strategies to effectively meet client needs. Your role involves crafting personalized pitches, leveraging market insights, and collaborating with cross-functional teams to ensure alignment with company objectives.

This position reports directly to the Sales Leader in the Philippines, offering flexibility for remote work with occasional team-building activities in various locations. As a pivotal member of the team, you'll have the opportunity to shape the direction of our business development efforts and contribute to the continued success and growth of our organization.

What you’ll do

Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team. Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments. Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact. Conduct in-depth research on industry trends and client needs, providing guidance to the team to enhance outreach effectiveness. Provide mentorship and guidance to Business Development Representatives, fostering their professional growth and optimizing team performance. Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies.

Skills you’ll bring 

Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of team lead or managerial experience in managing Business Development Representatives or Sales Development Representatives. Exceptional communication skills, both verbal and written, enabling effective collaboration with internal teams and external clients. Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results. Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making. Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development. Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity. Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous.

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION & EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.