About the Team

The Client Success Team Lead will play a pivotal role in leading and scaling the DoorDash for Business Client Success Manager team through creating the strategy, building scalable solutions, that focus on onboarding, activating, and retention. This team is primarily focused on the entire onboarding experience through  post-launch success to ensure every client that is engaging with our sales team is set up for success. 

As a Team Lead, you’ll collaborate cross-functionally with sales, product, operations, and marketing to ensure that our CSMs are successful, efficient, and deliver on key business KPIs. You’ll inspire and guide a high-performing team, helping them exceed partner expectations and drive value for the company.

About the Role

As a leader of our Client Success Management Team, you will oversee 6-9 CSM,  including people coaching, performance management to KPI goals, and working directly with customers to ensure we are gathering learnings/feedback to influence initiatives, projects, and our product roadmap.

As Client Success Team Lead, you will implement Client Success Manager/account tracking to ensure no deal falls through the cracks and is set up for success, while adequately providing updates and escalations to XFN/leadership.   You will take on projects to support program strategy and structure. These include enablement, process, cross-functional collaboration, and new initiatives.

You will report into Manager, Client Success and Sales Compliance on our Client Success team in our DoorDash for Business organization.

You’re excited about this opportunity because you will… Help shape the vision and strategy for our customer success team at DoorDash for Business. Drive cross-functional engagement to ensure a best-in-class onboarding experience. Serve as customer advocate by representing the customer’s voice for our product, growth, operations, and leadership teams. Set our team up for success, driving enrollment and activation for a meaningful impact on gross revenue. We’re excited about you because… You have experience developing training resources and/or mentoring new hires You have 4+ years of Client Success Management, Sales or Account Management, Operations You have 3+ years of people management experience You have excellent performance management skills You are adept at project management You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities You bias to action and proactively fill opportunities and gaps

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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