Welcome page Returning Candidate? Log back in! Team Lead, Data Operations Job Locations IN-Bangalore | IN-HR-Gurgaon Job ID 2024-3338 # of Openings 4 Posted Date 1 day ago(11/27/2024 6:36 AM) Category Client Services Overview

The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services’ delivery, to Consilio’s clients are met in a timely and efficient fashion. Their responsibilities range from day-to-day work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes.

Responsibilities Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects Escalate and resolve technical issues with IT support teamsInteract with project managers on eDiscovery project schedules and delivery estimatesPrioritize tasks for assigned projects and ensure coverage from his/her team membersGuide seniors and consultants by providing them timely feedback as part of performance managementManage a team of 6-9 associates Report on project status and creating templates as required Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts Delegate, to train and provide opportunities to juniors in the team, mini projects and tasksMastery over various ESI discovery data processing and hosting platformsResponsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team membersSupport Project Management organization by responsiveness to E-discovery requests and process adherencePrepare high impact incident reportsBe cognizant of and act on measurement metrics like utilization, quality, productivityCollaborate with IT and product management to test new application upgrades and major enhancementsEnhance training module to suit changing skills matrix for the teamTrain the trainers in the team on standard protocols and product knowledgeBuild new sub-teams on new processes – hiring, grooming, process documentation, quality control design etcParticipate in regular policy and procedure review meetings with Operations leadershipConduct and participate in knowledge sharing sessions organized by Operations team Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)A MBA degree would be preferred6-9 years of related E-Discovery or strong database/scripting experience Functional experience in any of the following technologies: Relativity Server, REL 1, IPRO, Reveal, Cloud End Server, LAW, Nuix Processing, Nuix Discovery, Everlaw, SQLPeople and Team management experienceArticulation – ability to convey ideas, issue-analysis, conclusions, expectation-management in a straightforward and easy-to-understand mannerComfortable interacting with senior stakeholdersExperience working under tight deadlines and unstructured situations Ability to assess team members and provide timely feedback (positive/negative) on performanceExcellent verbal and written communication skills Strong analytical and problem-solving skills Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office) Knowledge of general database, networking, and file-systems concepts Experience with several of the following is preferred: SQL, Visual Basic/VB Script, Reg-Ex & Pattern matching, XML parsing and MS-Office Following skillsets too are being sought after: Power BI/Tableau, Excel Power Query, simple Python/Shell scripting, basic NoSQL knowledgeExposure to following concepts: Encryption, Data Security, Compliance & GovernanceAbility to perform troubleshooting and learn customized proprietary software

Work timing:

Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, (timings may vary depending on business requirement) Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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