Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

In this role, you will act in a player-coach capacity and are accountable for supporting 5 Enhanced Due Diligence (EDD) investigators. The SDC EDD team's responsibility is to thoroughly vet and continuously monitor high-risk customers to identify, assess, and mitigate the potential risks of financial crimes, such as money laundering, terrorist financing, fraud, and other illicit activities, in order to maintain the company's compliance with relevant regulations and protect its reputation and assets.

To be a fit, you will have a coaching mindset, a proven ability to communicate effectively at different levels, a track record of driving operational performance, deep expertise in financial crimes investigations and research techniques, and a passion for inspiring a team to deliver an incredible user experience.

Responsibilities Guide a new team of Enhanced Due Diligence (EDD) investigators Ongoing management of the operational performance of your team to deliver KPIs and report to key stakeholders Manage capacity and scheduling, dividing and assigning work between team members Ensure your team has all the skills and resources needed to be successful in their role Set clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals to meet career via structured career development conversations Provide continuous performance feedback and facilitate periodic formal performance reviews Drive and own initiatives that make the team a warm and welcoming place to work Keep the team engaged and motivated towards their work Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements Experience coaching/leading EDD/PEP Operations teams and managing performance Experience with payments, risk, compliance, and/or financial services industry operations Knowledge of BSA, AML, and OFAC, with the ability to apply and explain regulatory concepts Experience in delivering weekly and monthly business metrics and reporting Ability to work cross functionally to deliver best results and promote partnership Excellent written and verbal communication skills in both English and Spanish Exemplary planning and time management skills Preferred qualifications Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives. Industry certifications such as ACAMS, ICA, or FIBA Experience in new process launch and continuous improvement