Overall Job Summary

This position is responsible for a team that creates, designs, and supports order management and call center software used to serve the Tractor Supply Company (TSC) website and the customer service center. This includes gathering requirements, developing prototypes, and assisting in setting the project scope. Additional responsibilities include directing technical work, leading projects, mentoring team members, and managing direct reports.  

Essential Duties and Responsibilities (Min 5%) Supervise and direct work of individuals within the team. Meet with technical leads, architects and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, ensure the system is implemented as designed and in adherence to the implementation guidelines.  Act as the technical liaison with business users and other Information Technology (IT) teams.  Hire, develop, and motivate assigned staff. Partner with the business analysts to review and refine business requirements into core system capabilities. Assist developers, analysts, and designers in conceptualizing and validating solutions that meet business requirements. Participate and make recommendations on the technical and functional direction of their domain. Work with Enterprise teams to ensure changes are properly documented, communicated, audited, and deployed in compliance with established procedures. Provide rotational on-call technical support to solve business problems and documents resolution.
  Required Qualifications

Experience: 10 years of experience with Java, Java Platform Enterprise Edition (JEE) technologies, and Oracle (such as structured query language (SQL) and PL/SQL). 7 or more years of experience with Sterling Commerce/ IBM Selling and Fulfillment Suite preferred. Experience leading a team, including a day-to-day management of resources is preferred. Advanced experience with software development life cycle (SDLC) methodology.  Retail experience is preferred. 

Education:  Bachelor’s degree in Computer Science, Software Engineering, or related field is preferred.  Any suitable combination of education and experience will be considered.
 

Preferred knowledge, skills or abilities Advanced functional knowledge of Sterling Order Management suite of applications including the Sterling Call Center Application and relational databases.  Advanced knowledge of relational databases, Unix, integration, Java frameworks, performance tuning, and related tools is preferred. Ability to provide functional leadership of the order management suite of applications including legacy applications, 3rd party and enterprise resource planning (ERP) integrations. Ability to manage business partner relationships by communicating Omni-Channel architecture standards and frameworks, answering questions, and resolving concerns/issues. Advanced knowledge of Extensible Markup Languages (XML) technologies: XML, Schemas, Simple application program interface for XML (SAX), Document Object Model (DOM), Extensible Stylesheet Language Transformations (XSLT). Advanced knowledge of continuous integration concepts and tools is preferred. Competence in strategic thinking and leadership. Ability to work independently and manage workload prioritization in order to deliver high quality work products on time and with minimal direction. Advanced communication, collaboration, and critical thinking skills. Ability to move beyond proven problem-solving approaches to formulate solutions. 
  Working Conditions Normal office working conditions Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Reaching overhead Lifting up to 20 pounds Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.