Summary Description:

 

Working with an emerging shared services organization, the Travel & Expense Team Lead is responsible for supporting Dover’s travel and expense processes and team. This role serves as the global business process owner, team lead, and functional resource for the Travel and Expense team, vendor relationships with multiple vendors as well as other resource / business units. This requires detailed knowledge and understanding of global travel and expense policies and regulations. This position reports to the Finance Hub Senior Manager and is based in Cebu, Philippines.

Essential Responsibilities:

Guide, mentor and provide oversight, leadership, and coaching to the Global Travel and Expense team.  Serve as point of escalation for T&E issues. Develop and drive global strategy and best practices across region Maintain Supplier/Customer Relationships (banks and employee cc holders) Manage internal and external performance and executive reporting Build and maintain positive relationships with internal stakeholders and Operating Companies Drive projects for continuous process improvement and bring innovation into the team.  Develop standard procedures and guidelines in compliance with the Global T&E Policy Ensure compliance with SOX requirements and internal Change Management Procedures Facilitate and manage the Knowledge Transfer (KT) Plan and schedule to ensure completion of knowledge transfer on-time and within the expected level of quality Coordinate and engage with key stakeholder groups across functions teams. Support change management and communication efforts for critical transformation projects Special projects as assigned

Operations Management:

Oversee day-to-day operations of the Travel and Expense team, ensuring efficient execution of all processes, including processing, approvals, and audits. Monitor operational performance against established KPIs, identifying opportunities for improvement and implementing solutions to optimize service delivery. Manage resource allocation and scheduling to ensure adequate staffing levels to meet business demands, while minimizing backlogs and delays. Review and streamline processes to improve speed, accuracy, and efficiency, ensuring consistent delivery of services that align with global standards. Manage and troubleshoot automation tools and consultants (RPA, HR integration, Deloitte). Manage special projects as assigned (e.g., onboarding new entities to the Global T&E Program)

 

Compliance and Policy Management

Monitor compliance, including identifying and making recommendations to address non-compliant and unenforced policies. Lead the development and implementation of standard operating procedures, ensuring they align with the global T&E policy, SOX requirements, and internal change management procedures. Proactively identify risks related to travel expenses and non-compliance, implementing corrective actions to mitigate exposure. Manage audit engagements Administer Concur system configurations, including setting up audit rules, managing processes, and ensuring alignment with T&E policies. Provide continuous education for cardholders through regular training sessions and communications to share policy changes, best practices and reinforce policy compliance and proper use of T&E systems.

 

Leadership and Team Development

Guide, mentor, and provide oversight to the Global Travel and Expense team, focusing on leadership development, coaching, and delegation. Foster a culture of continuous improvement and high performance. Identify and cultivate future leaders within the T&E team through structured development programs and stretch assignments. Serve as the key escalation point for complex T&E issues, providing solutions and ensuring timely resolutions. Manage and ensure timely, high-quality completion of Knowledge Transfer (KT) plans to ensure backup systems are in place

 

Strategic Planning and Best Practices

Lead the development and execution of the global T&E strategy, ensuring alignment with organizational goals, cost control, and compliance. Drive process innovation, automation, and technology integration to streamline operations and improve efficiency across the team. Oversee capacity planning and resource allocation based on ticket volume trends and forecasted demand, ensuring optimal team performance. Establish and monitor KPIs and scorecards to track service levels, operational efficiency, and adherence to policies.

 

Stakeholder Management

Develop and maintain collaborative relationships with internal stakeholders and Operating Companies, ensuring alignment on T&E priorities and initiatives. Oversee the preparation of internal and external performance and executive reports, providing clear and actionable insights for stakeholders at all levels. Lead communication efforts across functions for key transformation projects, ensuring smooth adoption of process changes and policies. Oversee relationships with key suppliers, including banks, Concur, CWT and employee credit card providers, ensuring service quality and operational efficiency.

 

Innovation and Automation

Drive the adoption of automation tools and technologies to optimize T&E processes, including expense reporting and compliance checks. Implement new technologies and processes to improve efficiency, reduce errors, and increase operational resilience.

 

Qualifications

Bachelor’s degree in Business Management or related field preferred Minimum 5 years of experience in Travel and Expense Management At least 2 years of leadership experience in managing a team Extensive experience with major Expense Management Systems (e.g., SAP Concur), including configuration, audit rules, and Concur Oversight. Proficiency in Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.). Strong analytical and interpersonal communication skills. Excellent vendor relationship and conflict management skills. Proven experience in managing data in Microsoft Office (SharePoint) Strong written and verbal communication skills Effective escalation management skills Experienced in project management and/or transitions

 

Preferred Qualifications

High level of customer focus and ability to maintain a positive attitude at all times High level of proficiency in Microsoft Office products Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to prioritize and multi-task in a fast-paced environment Self-directed, positive and ethical role model able to work with minimal supervision Ability to be an effective team leader and display initiative Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW

 

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”