Job Title: Team Lead – Unified Underwriting Support

Department: Unified Underwriting Support

Location: Oak Ridge, TN

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Team Lead of Unified Underwriting Support oversees daily operations of a growing team supporting both Personal Lines and Commercial Lines underwriting processes. This role provides leadership, coaching, and accountability to Assistant Underwriters and Policy Assurance Specialists, ensuring accurate and timely delivery of underwriting support services. The Team Lead serves as the primary point of contact for departmental requests, requiring the ability to respond quickly and prioritize effectively in a dynamic, expanding environment.

Responsibilities:

 Lead and supervise a team of Assistant Underwriters and Policy Assurance Specialists across Personal and Commercial Lines.

Monitor daily workflows to ensure timely completion of endorsements, inspections, policy issuance, and documentation tasks.

Coordinate team assignments and prioritize department requests for underwriting support.

Serve as liaison between underwriting, operations, and agency partners to resolve escalated issues.

Provide coaching, training, and mentoring to foster professional growth and accountability within the team.

Develop, track, and report on team performance metrics to leadership.

Support continuous improvement efforts by identifying process gaps and recommending workflow enhancements.

Assist in hiring, onboarding, and training of new team members.

Maintain up-to-date knowledge of carrier guidelines, state regulations, and underwriting requirements.

Requirements:

Strong leadership skills with prior supervisory or team lead experience.

Broad understanding of Personal Lines and Commercial Lines underwriting support functions.

Excellent time management and organizational abilities to manage multiple priorities.

Strong communication and interpersonal skills to coordinate across departments and stakeholders.

Proficiency with insurance systems, Microsoft Office, and reporting tools.

Ability to respond quickly to department needs and shifting priorities in a fast-paced environment.

Education/Experience:

Associate’s degree required; Bachelor’s degree preferred. Minimum 3 years of experience in insurance underwriting support, customer service, or operations with at least 1 year in a leadership or team lead role.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. 

Benefits & Perks:

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option           

Opportunities for Growth

Parental Leave

Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.