Chapter Lead

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

A Squad Lead manages a team of talented engineers to deliver high quality software solutions and services. A Squad Lead is responsible for teams of 6 to 10 developers/devops. They ensure all projects are delivered to the highest standard with outstanding stakeholder service. They ensure all team members are productive, achieving set goals and advancing technically.

Our Squad Leads believe in servant-leadership. They empower their team, encourage growth, and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.

Key Responsibilities

Leadership & Capability Development

Direct manager for a team of 6-10 engineers across different technology skillsSetting team objectives and conducting Performance Evaluation. Provide regularperformance feedback and conduct career planning with staff. Takes appropriate correctiveaction as needed to promote optimal employee performance.Identifying training needs of the team and individuals. Collaborate with Principal Engineersand Tech Leads to develop skills of staff and help advance their careersMentoring and coaching engineers.Recruitment (on/off boarding), hiring, and training of new talentEnsures individuals and team align with company policies, training, compliance modules, etc…

Delivery

Direct manager for a team of 6-10 engineers across different technology skillsSetting team objectives and conducting Performance Evaluation. Provide regularperformance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance.Identifying training needs of the team and individuals. Collaborate with Principal Engineers and Tech Leads to develop skills of staff and help advance their careersMentoring and coaching engineers.Recruitment (on/off boarding), hiring, and training of new talentEnsures individuals and team align with company policies, training, compliance modulesSupport interactions with customers and development team to gather and define requirementsAccountable for the delivery of high quality software solutions, services and the support of such solutions and applications (i.e. Build and Run).Ensure the team consistently ships high quality codeBuild strong partnerships with business, operations, infrastructure and other keystakeholder groupsAnalyze risks, issues and other data in supporting teams reaching actionable decisions.Create and manage plans to mitigate risks for all projects in your Squad.Ensure the team focuses on removing bottlenecks, improving system performance, andoptimizing reliability and maintainabilityManage resource allocations and priorities effectively.Drive cross-team collaborationPartner with Product Owners and CJEs to own and plan the backlog and adapt to changes in priorities/requirements/velocity in an agile environment.Works with department management and operations team on planning, prioritization and resource allocation initiativesMaintains and manages team, customer, and vendor relationships that drive business resultsProvide regular reports to the Area Lead and other departments on your Squad’s achievements, challenges and recommended solutions.

Practice & Craftsmanship

Work with Chapter Leads, Principal Engineers and other Tech Leads to ensure bestpractices are implemented and followed.Identify and implement appropriate continuous improvement opportunitiesHelp improve our engineering tooling and practices

Key Capabilities/Experience

Excellent Stakeholder ManagementDemonstrates independent thinking and decision-making abilitiesPossesses strong management and leadership skills including, but not limited to, innovation, communication, ability to influence, strategic thinking and planningStrong interpersonal and written and verbal communication skills.Ability to deal with ambiguity and changing business priorities and new requirementsStrong innovation, influencing, negotiating skills, and strategic agilityProfessional maturity and responsibility. A Squad Lead is expected to take ownership of issues and work with others to resolve them.Strong ability to help a team in all facets of the delivery cycle from analysis of requirements, design, development through implementation.In depth knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.Thorough understanding of quality management.Experienced in the use of metrics to drive decision making and process change.Proven ability to manage competing priorities in a fast-paced environment.Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment.Action-oriented, decisive approach to work required, with the willingness to take a hands- on role to ensure deliverables are met on time.Proven experience and expertise in delivering high quality enterprise applications.