As a Team Lead at Fluke Customer Support Service Center, you would assume a hybrid role. The Team Lead is expected to perform their Team Lead functions, directing the Technicians and supporting the service cells in their daily work. The Team Lead is also expected to perform some on bench work, train other Technicians and bring a Team oriented attitude to the workplace.

Responsibilities:

Provide daily direction and scheduling for Technicians. Works on problems of unusual complexity under minimal supervision. Recommend practices and procedures. Confer with supervisor only on unusual or complex problems. Proficiency in calibration and repair processes, and procedures. Proficient in highly complex processes which are non-routine, non-repetitive, multiple process with limited documentation, difficult rework, etc., of a particular line or product. Collect, analyze, and report data from service processes. Provide training to lesser experienced personnel. Use FBS processes daily to promote continuous improvement. Perform other duties as assigned.

Qualifications:

Preferred Technical Associate’s degree or 2 years of equivalent work experience. Required minimum of 1-2 years related experience working calibration, troubleshooting, and repair, with demonstrated levels of increased productivity, competence, and efficiency. Outstanding electronic technical abilities. A wide and comprehensive understanding of service center practices, processes, techniques, policies and procedures, and their interface with other departments and systems. Ability to operate all related lab test equipment including certification where appropriate, demonstrated related computer proficiency where applicable, and possession of good oral and written communication skills. Ability to perform independent project work requiring analytical, planning, and organizational skills. Previous Team Lead experience a plus, preferably in a high volume/high product mix environment.

Working Conditions:

Requires working within standard time constraints. Position may require movement of objects (up to 40 lbs.). All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check. May be required to work Overtime as needed.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.