Support Services Group is looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. Responsibilties + The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth. + Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates + Organize workflow and ensure that employees understand their duties or delegated tasks + Monitor employee productivity and provide constructive feedback and coaching + Receive complaints and resolve problems + Maintain timekeeping records + Pass on information from upper management to employees and vice versa + Decide on reward and promotion based on performance + Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Requirment and Skills + Proven experience as supervisor or relevant role + Familiarity with company policies and legal guidelines of the field + Ability to learn a variety of job descriptions + Excellent communication and interpersonal skills + Outstanding organizational and leadership skills + Good knowledge of MS Office + Diploma/Certificate in first line management or relevant field + High school diploma; BSc/BA in management or relevant discipline will be considered an advantage Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers.  We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.