Job Description

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 170 employees at our Vienna site.

Customer Experience & Digital Lead (m/f/d) – temporary role for 15 months

As our Customer Experience & Digital Lead, you will be at the lead of our digital change, guiding a team of passionate and innovative digital marketing experts in an agile environment. This temporary (maternity leave) position will last for 15 months and offers a great opportunity to make a significant impact in a fast-evolving environment.

Key Responsibilities:

Inspire and Lead: Motivate a talented team of digital marketing and capabilities experts, promoting an atmosphere of curiosity and innovation.

Strategic Visionary: Shape and execute a comprehensive digital strategy and roadmap for major therapeutic areas, driving alignment with the organization’s mission.

Catalyst for Change: Direct the change management initiatives of our digital transformation, focusing on progressing toolsets, mindsets, and skillsets.

Digital Resource Deployment: Oversee the effective deployment of digital resources, ensuring we realize optimal value from our investments.

Innovate and Prototype: Lead the prototyping of exciting regional and global digital initiatives, setting the stage for future success.

Project Manager: Provide hands-on support for strategic product portfolio management, ensuring timely and efficient execution of key initiatives.

Omnichannel Campaign Creator: Oversee the development and execution of impactful omni-channel and digital campaigns in priority therapeutic areas.

Data-Driven Improvements: Collaborate with our Data Team to refine our tracking methodologies and enhance campaign performance, efficiency, and effectiveness.

Expert Collaboration: Source and manage external experts to bolster our transformation efforts.

Your Experience:

Relevant degree from an accredited university or/and solid experience of leading multi-channel / digital projects and capabilities with subject matter expertise in Marketing and Digital.

Proven ability to work cross-functionally and cross-regionally across multiple business units and with senior leaders.

Proven track record of leading large-scale projects effectively and efficiently including problem solving skills.

Strong experience in building a data-oriented environment where Data is core to inform business decisions.

Well organized, highly motivated, process driven, and results oriented with the ability to rebalance priorities and assume responsibility in a multi-tasking environment.

Excellent presentation, facilitation and communication skills, both written and oral, are required to synthesize key issues, and communicate/persuade constituencies towards specific actions and initiatives.

Intellectual curiosity and the ability to vision as well as execute complex initiatives in matrix structures.

Ability to build strong cross-functional partnerships and external relationships.

Strong change management experience.

Fluency in English both oral and written.

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 56.900,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Project Temps (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

03/22/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R336442