We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

Your mission  Lead your team to exceed the expectations and requirements of the customers
and to increase customer loyalty and retention. This can include management or provision of technical and/or non-technical customer services.
 

What you’ll do
- Supervise the Customer Service representatives (2ft in Antwerp, BE and 3ft in Moerdijk, NL).
- Establish and maintain effective relationships with customers, gaining their trust and respect.
- Act as liaison between customers, production and distribution departments. Manage all internal touchpoints during the lifecycle of the rental. Maintain and support customer and supplier relationship(s). Collaborate with Sales and Operations colleagues to ensure a successful customer experience.
- Act yourself too as point of contact for Aggreko’s customers. Take ownership for all relevant customer queries with regards to equipment, service or contract queries.
- Translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements. Ensure the accuracy and efficiency of contacts and customer/job data.
- Manage customer credit limits and payment expectations.

Your skills
- You are a people manager and lead a team handling inbound and outbound calls.
- You have exceptional customer service skills: you can gain information, you think out-side the box, you solve problems and offer suitable service solutions.
- You worked within the rentals industry, otherwise you have experience in handling multiple projects, planned and ad hoc, simultaneously.
- You work collaboratively across wider teams, internally and externally.
- You are disciplined in using a CRM system, ideally Salesforce.
- You are fluent in Dutch and have business proficiency in English.
- You are open to work one day per week from Aggreko’s Belgian entity at Hoboken.

Why Aggreko?
- A stable and fast growing organisation.
- Generous holiday entitlement: 37 days and 2 additional days for community volunteering.
- Bonus on KPI: 10%.
- Pension contribution.
- Access to our Employee Assistance Programme which supports wellbeing.

Do you want to learn more?
Call or WhatsApp Marie from HR: 06 83 9061 27
 

Bring your energy. Grow your career.

Equity, diversity and inclusion at Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.