Key Responsibilities:

Team Management & Leadership:

Lead, motivate, and supervise a team of medical coders, ensuring consistent performance and adherence to quality standards. Communicate priorities, updates, and issues to the team in a timely manner. Coach each team member monthly or weekly if performance issues arise (e.g., low QA scores, attendance). Conduct monthly one-on-one coaching sessions, and provide feedback, training, and education to coders to address any issues. Manage staffing requirements, including attendance, leave, and attrition, ensuring proper communication with management. Track and monitor team member allocations and completion progress, ensuring that all priority charts are completed on time. Perform spot checks on coding work to maintain high quality and accuracy.

Quality Control & Reporting:

Ensure that all client folders, materials, and trackers on SharePoint are regularly updated, complete, and compliant with agency standards. Ensure timely submission of daily, weekly, and monthly reports, including team KPIs, CREs (Clinician Error Reports), and coding performance. Review, validate, and track CREs, providing feedback to individuals and conducting team-wide reinforcement sessions on common issues. Identify trends and address performance concerns (e.g., missed deadlines, quality issues) by coaching and implementing corrective actions. Ensure all forms are uploaded to Clinix and SharePoint, and track progress using appropriate trackers (e.g., Prod Log, Clinician Error Tracker, Pended Charts).