JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Being in the forefront

Assistant Manager – HR Operations is responsible for HR Operations / HRIS leadership as well as reporting and analytics for continuous process improvement. The role oversees and manages a team of HR Analysts and ensures timely and accurate resolution of cross functional, complex issues, including employee and manager queries across a range of HR processes.      

Key Accountabilities

• Provide continuous strategic recommendations to HR Operations Lead to improve service levels

• Provide technical expertise and ongoing systems support to service consultants

• Manage and direct a team of HR Analysts responsible for query resolution related to core HR processes

• Oversee operational execution, service quality and standards, and financial management of the team

• Ensure adherence to risk, compliance, and data protection standards for across designated process areas

• Manage performance and professional development of HR Analysts on the team

• Track team progress and report to the Group Operations Lead – HR Operations, including escalating issues as needed

• Balance resource allocation to query volume, including analyzing query types and demand / volume to promote efficiency and effectiveness of the process and team resources

• Work with the Group Operations Lead – HR Operations to drive continuous improvement within the team

• Provide routine reporting on volumes, queries, etc. to HR Operations leadership

• Resolve more complex queries escalated by HR Analysts

• Demonstrate high proficiency in HR processes (e.g. Payroll, Data Management, Employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions, Career, Benefits, Leaves Management and Termination) and standard operating procedures with ability to resolve complex queries escalated by HR Analysts

• Any other functions/tasks as needed or assigned by the company

Skills and Competencies

• Ability to lead, coach, empower, and advise team members and build large high-performing teams (10+)

• Strong analytics, business, and financial acumen, with the ability to analyze complex data, draw conclusions, and offer recommendations

• Excellent working knowledge of data management best practices and standards

• Ability to communicate complex technical concepts to non-technical resources

• Excellent written and verbal communication skills

• Passionate about team work and providing excellent customer service through efficient processes

• Understanding of core Payroll, HR processes and HR management practices

• Results focused with the ability to manage competing priorities and multiple stakeholders

• Proactive in achieving results and seeking improvements

• Attention to detail and an ability to work towards tight deadlines

Sound like you? Before you apply it’s also worth knowing what we’re looking for:

Education and experience

• Bachelor’s degree in Human Resources, Data Science, or other related field

• 3-5 years of experience in a corporate HR support or client services role supporting US and Canada is preferred

• 1-3 years as a business or HRIS experience

• Professional designation (e.g., SPHR) and/or advanced degree (Masters or above) is preferred

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.