Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting

Job Description

Team Leader, Customer Site

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, improving patient diagnostics and therapies or growing productivity in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

How do we make and impact?

Unity(TM) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services focused on improving supply chain and research operations efficiency and effectiveness.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services.

How will you make an impact?

For one of our key customers we are looking for an enthusiastic Team Leader. The Team Leader coordinates and runs the day to day service operations at the customer site, enabling the team to deliver consistently excellent service.

Responsible in collaboration with a team of 10-15 Site Specialists, responsible for onsite customer services. Together with your team you are working together with the Customer, with the goal to deliver excellent service.

What will you doOversee onsite lab support services to include glasswash, waste management, chemical management and delivery, and other functions according to customer requirements.Follows well defined Best Practices, SOP’s & work instructions. Take direction from Manager regarding daily duties.Works within computer systems to access and follow procedures as outlined by our written proceduresProactively communicates with supervisor any customer concerns and/or potential problems.Listens to customer concerns, effectively addresses issues with a goal of resolution within established dedication timesRepresents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively.Ensure compliance with Health and Safety requirements (Thermo Fisher and Customer)May perform other responsibilities as assigned by management.How will you get hereBachelor’s Degree with 1-2 relevant working experience OR Associate degreeStrong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.Proficient verbal and written communication skills.Fluency in English required.Skills in leading multiple concurrent issues and prioritizing staff workloads.Proven ability to work with internal and external customers; strong interpersonal skills required.Overall understanding of service management, customer satisfaction.Detail oriented, problem solver, promotes team environment.Excellent computer/software skills. (Outlook, Excel, Word, PowerPoint).Self-motivated.Working Conditions:Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, storage locations and laboratory environmentsMay be required to work independently at customer location.Extensive walking may be required.Required to lift 30 - 40lbs, and up to 50lbs occasionally.Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbsMay be able to use material handling equipment such as push carts and pallet jacketDepending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety glovesSome areas require steel toe shoes, bump hats and/or safety glassesOur Offer:

You can expect a multifaceted job in a dynamic and international environment. An environment in which integrity, intensity, involvement and innovation are lived. A well-founded induction and task-specific training are a matter of course for us. You yourself settle your future in our company - make your contribution to our joint success!

Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

The salary range estimated for this position based in Illinois is $54,000.00–$81,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards