**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. **Responsibilities** The Team Lead-Lab Support Services functions as an interdisciplinary team member that performs a wide range of services in the clinic and hospital-based laboratories. Assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab area such as phlebotomy, specimen collections, central processing, and/or lab call center. Performs sample collections, specimen processing, call center duties, scheduling functions, desk duties, and other job-related duties as assigned. Orients and trains new staff, other allied health staff, or students. Assures that age-appropriate care is delivered for population served. Provides technical direction and assistance, workflow coordination, troubleshooting, and problem resolution. Assists in educational development of staff, in maintaining training files, and assists in the completion of annual competencies for work unit. Assists with personnel issues that arise in daily operations. Assists with the development, implementation, and review of training content, standard operating procedures, workflow changes, and research protocols. Coordinates and sets priorities for collections, completion of assignments, processing, receipt, and tracking of specimens and workflows. Develops, designs, and monitors logs for tracking purposes. Assists with auditing all lab support services staff performance and training daily and monthly. Maintains and stocks supply inventory and uses from several applications/sources for ordering. Assists with quality management, data analysis, regulatory compliance, and implementing new services. Demonstrates leadership skills and must be able to work independently as well as a team environment. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in SOPs. Performs duties in a professional and ethical manner and employs professional conduct and appearance in the performance of duties. Develops/uses proper professional communication skills with staff, patients, and families as well as proper technique and etiquette for answering the telephone and providing information. Must be fluent in multiple computer systems and applications. The individual must demonstrate confidentiality and trustworthiness as well as deal effectively with people in stressful situations. **Qualifications** High School diploma or GED required. Phlebotomy or medical assisting certification from a nationally recognized organization such as ASCP, AMT, or NCA is required. Completion of a phlebotomy, medical assisting, or equivalent program is required. Minimum of 4 years of clinical lab experience such as phlebotomy, specimen processing, medical assisting, or combination thereof, or an Associate’s degree in related science and 2 years of clinical lab experience. Must exhibit excellent organizational, communication, critical thinking, and problem-solving capabilities. Strong multi-tasking skills and attention to detail. Must be comfortable confidently and professionally directing the workflow of a large and diverse team. Prior leadership experience is preferred. Must have computer, medical terminology, and prior experience in clinical laboratory environment. Must have effective oral, written, listening, and coaching skills. Must be flexible to scheduling or workflow changes due to operational needs. ****During the selection process you will participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next step** **Exemption Status** Nonexempt **Compensation Detail** 21.16/hr - 29.85/hr **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** This TL position supports All Mayo Clinic Primary Care Sites, may float to all primary care sites, and shift may vary depending on need and lab location. The earliest shift starts at 7am and the latest shift ends at 6pm. **Weekend Schedule** No weekends at this time. **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Affirmative Action and Equal Opportunity Employer** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. **Recruiter** Mary Ricci **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.