What You'll Do The Tax Compliance Manager is a customer facing representative of Avalara who is responsible for managing a team in the day-to-day activities, ensuring all compliance is performed accurately, timely and in accordance with policies and procedures. The Manager works independently and accepts responsibility for developing and communicating a positive, customer-centric culture. The Manager works through others to achieve results as a champion for the client and the team. The Tax Compliance Manager is well organized, detail-oriented, possesses good problem-solving skills and has a successful record of managing and leading a team. The candidate is expected to work in as swing shift starting at 2PM - 11PM IST or 3PM - 12 AM Essential Duties and Responsibilities: Responsible for ensuring the client experience is positive and expectations are managed appropriately Ensure client issues are aggressively addressed and resolved in timely manner to client’s satisfaction Coach, counsel, and train staff on proper tax return preparation, department processes, and job responsibilities Ensure team achieves timely and accurate completion of department deliverables Ensure team addresses jurisdictional notices and resolves issues timely Prepare and/or review client tax returns Ensure team resolves issues as they relate to the clients’ data files Recognize opportunities within the functional area to obtain best practices as they relate to accuracy, efficiency and timeliness and implement Develop, implement, and generate performance metrics Ensure successful preparation and completion of department audits Conducts work planning/prioritization for own team/group Provide support to the Sales/Marketing department Prepare and conduct performance appraisals and performance improvement plans Demonstrate effective leadership and management skills including delegation, removing obstacles, resolving conflict and motivating team Develop strong working relationships with other departments and within the department to ensure teamwork and positive team culture Develop strong working relationships with client companies to increase business opportunities, manage expectations, and the clients’ overall experience. What You'll Need to be Successful Qualifications: Bachelor’s / Master's degree in Accounting, Finance, or Economics or other four year degree with equivalent experience Overall 8 + yrs of experience in Finance, Accounting, Economics, Taxation domains Previous, demonstrated management or leadership experience in a service environment Knowledge and proficient understanding of taxing software and tools Strong computer technical skills including advanced MS Excel functionality Ability to excel in a deadline driven environment and handle stress well Strong organizational skills and attention to detail Excellent time and project management Strong communication, interpersonal, and presentation skills Conflict resolution abilities and optimistic attitude Team player, customer-centric attitude Telecom industry experience a plus. Good To Have: Demonstrates ability to be successful while overcoming obstacles, driven problem solver Enjoys details, working with data and performing analysis Provides examples of process improvements Inquisitive Excited individual that brings energy and wants to be a part of something great Superior recommendations and references How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.