At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking Individual for its Linehaul team who is able to hold a high bar on delivering results with bias for action and attention to detail. This job requires the employee to constantly dive deep and look for opportunities to improve quality with a focus on cost reduction and process streamlining. Employee's ability to learn quickly and work on disparate and overlapping tasks will define his/her success. High impact issues often require coordination between multiple stakeholders - Operations, Procurement, Finance and Tech, so the employee gets to experience a breadth of impact with various groups.


Key job responsibilities
• Defining, building and responsible for the execution of Middle Mile carrier payment dispute processes - troubleshooting, diagnosing and fixing quality issues, developing monitoring solutions.
• Coordinate with Procurement, Ops, Trans execution and program team on issues related to carrier payments disputes and manage stakeholders.
• Quick learner and adapt to changes from continuous improvement initiatives.
• Continuously improve the carrier payment process and attain a sustained level of performance standard - Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve the performance (Deep-dive and root cause analysis) to support programs initiatives
• Implement the formal process control and process improvement mechanisms to improve quality of carrier payments.


About the team
Our team works with multiple stakeholders to build and deploy scalable solutions for our internal and external customers (carrier partners), while ensuring executions systems are rightly configured to deliver customer promises across the IN Middle Mile network.