About the Role: Grade Level (for internal use): 09 The Role: Team Leader, Commodity Insights Fulfillment   The Location: Pasig Philippines and/or Penang Malaysia   What’s in it for you: As a Fulfillment Team Leader at Commodity Insights, your role involves managing a team of Specialists and ensuring the smooth delivery of services to customers.   Responsibilities: Lead the team to ensure the timely and accurate delivery of services to Commodity Insights customers as per the subscription terms outlined in the order management system and company policies and procedures related to service delivery and order processing. Monitor the completion of Salesforce (SFDC) Quotes and Cases to ensure the timely fulfillment of customer orders and requests especially during financial month-end close Ensure that all work within Salesforce (SFDC), especially related to fulfillment services, complies with audit requirements before the activation or deactivation of services. Be the escalation contact to address and resolve queries related to fulfillment from external Channel Partners, Internal IT, Contract Support, Customer Support, and Sales processes promptly and effectively, fostering a positive customer experience. Act as a key liaison between the team and other stakeholders, ensuring effective communication and alignment of objectives. Foster collaboration with business teams specially Contract Support and Order Management review team to ensure that all orders are processed smoothly, and any potential issues are addressed promptly to prevent delays. Drive initiatives for process improvements based on workflow assessments, aiming to enhance efficiency and effectiveness. Attend leaders meeting to stay updated on product knowledge and order fulfillment processes. Provide training and support to team members as needed to enhance overall competence. Ensure 100% adherence to the SFDC/Zuora/Oracle ecosystem and adopt all service procedures, providing comprehensive and actionable solutions-oriented metrics for both Commodity Insights and business partners. Ensure that the team meet or exceed business Service Level Agreements (SLAs) and business process requirements by prioritizing effectively and resolving problems in a timely manner. Conduct validation testing on Sandbox platforms when necessary to ensure the accuracy and functionality of systems before changes are implemented in the live environment. Handle ad-hoc responsibilities and tasks as necessary, displaying adaptability and versatility in leadership. Support the team members’ professional growth by conducting regular check-ins and coaching to discuss performance feedback and career aspirations. What We’re Looking For: Bachelor’s Degree or equivalent education and experience 2-3 years of related work experience or related degree Strong analytical, critical thinking, research and leadership skills Customer service experience or working in fast paced environment with Sales Organization Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, concatenate) Excellent English communication skills required (oral and in written) Work overtime as needed during the financial month-end close Flexible schedule to meet important deadlines Occasional travel may be required Occasional work on Manila Holidays may be required Must be amenable to be flexible to work within NAMER (10pm-7am) work shift   S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.    S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 306802 Posted On: 2024-09-13 Location: Pasig City, Philippines