Team Leader, Patient Access Req #: 0000179175
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Night
Facility: Clara Maass Medical Center
Department: Emergency Dept Access Service
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109

Job Overview:

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department.

Qualifications:

Required:

High School DiplomaKnowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care. Medical terminology and computer skills

Preferred:

Minimum of 5 years Patient Access experienceCHAA or CRCR Certification

Scheduling Requirements:

Shift working: Nights, 12:00am-8:00amMonday through Friday, with every other weekend and holidaysFull-Time, 37.5 hours per week

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customers Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned workObtains and accurately documents all demographic information Obtains insurance information and initiates the verification process via third party clearinghouseCompletes verification of coverage of all insurances and financial clearance activity has been completed Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patientInforms patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections Provide back-up support to hospital cashier and complete cashier functions, as assigned Completes Medicare Questionnaire on all patients that are eligibleResponsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processesDemonstrates a high level of efficiency, accuracy and productivityMeets and exceeds department goals including accuracy, point of service collections and productivityVerifies accuracy of patient demographic information to avoid duplicating a medical recordFollows department procedures when a duplicate medical record assignment is madeComplies with organizational policies on Advance Directives and Patient RightsProvides patients with all regulatory documents, obtain required signatures, and witnesses all patients signaturesMaintains department productivity by asking for additional duties when patient flow permitsMakes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/directorDemonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary Reflects commitment to building a supportive work environment and maintains a positive attitude Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access departmentServes as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the departmentEnsures that the team is meeting unit specific point of service collection goals through the development of education and procedures as well as the monitoring of complianceParticipates in the interviewing processDemonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operationsAssists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and timing team breaks/lunches to maintain the customer services levels at all timesAssume on-call responsibilities for Patient Access Department, as necessary for the efficient operations of the departmentWorks closely and professionally with nursing and ancillary departments to foster a team environmentTakes initiative is self-starting and self-directed in order to achieve goalsOther duties as assigned Utilize AIDET:Acknowledge your patient with every encounter, smile, make eye contact, call the patient by nameIntroduce yourself and tell patients about your education, training and competencyDuration of the activity or conversation needs to be stated, Let patients know how long something is likely to takeExplain what you are doing. This will help to put the patient at ease.Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks (remove when not applicable to position posting for):

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer