**Team Leader - Liverpool Airport** **Job Type:** Permanent **Hours per week** : 37.5 **Salary** : £ 27,105 per annum **Working Pattern** s: Between 4am and 10pm **Shift patterns** : 5 days between Monday and Sunday **Benefits:** + A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. + Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial. + A wide range of employee discounts provided by Bravo Benefit + Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime + 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days + Opportunity to earn a monthly bonus on top of base salary for hitting targets + Pension with a great Pension Provider – Scottish Widows. **Current Job Not Taking You Places?** Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader. You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled! As a Team Leader you will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued. **What will you be doing?** + Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff + Driving performance and improvement along with general management duties & responsibilities + Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures + Positive people management, which will include rostering, coaching and supporting your team through regular performance review + Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently + Being able to adapt to working under pressure due to seasonal periods + Effectively communicating with both customers and colleagues **What do I need to have?** + Formal HR process experience- You’ll need to have experience in Return to works, investigations, disciplinary and performance management. + Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. + Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel. + Sales Experience – Be able to drive your team to success by using KPIs and effective Coaching and Development **What does the interview process look like?** + Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call. + Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll delve deeper into your experience and assess your suitability and background in relation to the roles and its core objectives. They’ll be plenty of time for you to assess us equally and ask lots of questions to ensure this role is right for you too. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that you’ll complete. + Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have. + Step 4 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest Bureau Manager. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us. Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you though the process. **About Travelex** We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply! **We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status**