Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionMotivates team of Customer Service and some Technical Support Associates through performance coaching, career planning and setting educational objectivesParticipates in quality calibration and validation sessionsResolves employee issues and act as the employee advocate when dealing with HR or departmental processesImproves productivity by highlighting deficiencies and recommending change in tools, training, processes,reporting, and employee engagementReports operational achievements and progress to the operations supervisor/manager on a regular basis including statistical analysis and improvement of action plansWorks with operations supervisor/manager to ensure operational consistencyMaintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction  and the application of tools for monitoring, management and optimizationBuilds relationships with the operational and technical department management of our key customersDelivers and exceeds on all Team performance targets

QualificationsMust have a good understanding of a "services business" in a customer service environmentOrder management with SAP experience is an advantageDemonstrated Leadership abilitiesExcellent analytical and problem solving skills, combined with the ability to provide quick resolution to problemsStrong verbal and written communication skills are mandatoryMust be customer service oriented and believe in teamwork, collaboration, adaptability and InitiativeExperience in coaching and staff development is mandatoryFlexibility (including working early/late shifts), working onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.