Major Responsibilities: Sales and Service • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target • Ensure a high standard of customer service and experience • Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation • Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation • Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM • Monitor stock situation and ensure the operation standard of own perimeter to support sales & service Product • In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc. • Be responsible for market updates and give buying advises to store manager
People development and team management • Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs • Motivate team member with individual recognition via sales results, métier management, customer relationship management • Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts • Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development 
Requirements & Capabiliites: • Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity • Strong business sales sense with solid analytical skills • Ability to lead and drive performance and customer service  • Good customer relationship management skills • Excellent spoken and written English and Chinese.  French is a plus • Must be a good team player, pleasant, service oriented and self motivated • Strong leadership, interpersonal and communication skills  • Hands on computer knowledge of MS office