**Team Leader** **Job Type: ** **Permanent** **Hours per week** **: ** **37.5** **Salary** **: £31,005** **per annum** **Working Pattern** **s: Between 4** **.30** **am and 11pm** **Shift patterns** **:** **5 on** **3 off** **Benefits:** **Free Parking onsite at for your shift** **2** **5** **days plus bank holidays** **pro rata and the chance to buy up to 5 days,** **Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores** **Employee Assistance Program** **Life & Dental Insurance, Critical Illness Cover** **Staff canteen – 50% discount on food** **Discounted Heathrow Express Train Tickets** **Discounts with some Retails on site with Airport ID** **Current Job Not Taking You Places?** **Exchange your job for a new career with limitless destinations at Travelex.** **Travelex attributes its success and growth down to its hard-working people.** **It’s** **their desire to deliver exception results,** **service** **and positive experiences to our customers every day that sets us apart from the rest. If you** **identify** **yourself as someone who** **truly cares** **about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader.** **You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled!** **As a Team Leader you will lead by example, managing,** **motivating** **and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.** **What will you be doing?** **Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff** **Driving performance and improvement along with general management duties & responsibilities** **Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures** **Positive people management, which will include rostering,** **coaching** **and supporting your team through regular performance review** **Being ready to ‘roll up your sleeves’ providing support when** **required** **with processing foreign exchange transactions accurately and efficiently** **Being able to adapt to working under pressure due to seasonal periods** **Effectively communicating with both customers and colleagues** **What do I need to have?** **Formal HR process experience-** **You’ll** **need to have experience in Return to works, investigations, disciplinary and performance management.** **Great communicator –** **You’ll** **find talking with people and building relationships comes naturally to you.** **You’ll** **not only be a great talker, but a good listener who is understanding of people and their needs.** **Desire to succeed –** **You’ll** **have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.** **Sales Experience – Be able to drive your team to success by using KPIs and** **effective Coaching and Development** **​** **What does the interview process look like?** **· Step 1 – Our team of Talent Acquisition Partners will review your application and** **get in touch with** **you if they think your experience fits the brief and conduct** **an initial** **screening call.** **· Step 2 –** **You’ll** **be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here** **we’ll** **give you more insight into Travelex and the role whilst finding out a bit more about you. Given** **you’d** **be working with vast amounts of money on a regular basis** **they’ll** **also be a small numerical test too** **that’ll** **you’ll** **complete.** **· Step 3 – If successful** **we’ll** **reach out and offer the opportunity to join Travelex as our newest employee. If** **you’re** **unsuccessful,** **we’ll** **still reach out to you to provide detailed feedback. We owe you that much as an employer** **who’s** **dedicated your time to meet with us.** **About Travelex** **We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever** **Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!** **We are an equal opportunity employer and value diversity at our company. We do not discriminate** **on the basis of** **race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status**