Job Description:

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

Daily Processing of Knowledge of Corporate Actions/equity dividend events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments.  The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clientsDaily allocation of client money.Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.Participation in user acceptance testing programs new business projects.Act as first point of escalation for Client Service Representatives, onshore management and offshore management.Team & Process Performance on Data.Reviewing common workbasket and workflow management.Ensuring timely resolutions of Queries/clarifications.Managing Team & K performance stats.Review of Errors to identify process and or training issues and address accordingly.Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.Review of Escalations and Expedites for due diligence by associates.Process Escalations in accordance to documented process and follow through to closure.Attendance at daily Escalation meeting and follow-up with associates thereafter.Manage associates to timely closing of Request.Train associates on process and procedures and provide ongoing support.Work process and procedure gaps with LOB to closure.

Responsibilities*

Strong work management skills and experience as SMEExcellent Knowledge of financial and capital markets (equity).Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.Fair Analytical skills & eye for detailDemonstrated ability to quickly learn new processes and tools and incorporate to work environment.Must have excellent customer service skills.Proficient skills in English language (speaking, writing and comprehension).Time and organizational management.Demonstrates good judgment to determine and manage business partner expedites and escalations.Ability to clearly articulate and communicate issues to internal and external.Ability to multitask effectively.Proficient in MS Office.Knowledge of 6 sigma/quality tools