CORE WORK ACTIVITIES
Kids Club
Supervise and care for children in the centre.
Assist in organizing any ad-hoc festive event.
Perform regular duties of assigned “station” (gate, baby room, craft area, etc.).
Engage children in activities and active play.
Treat all children fairly, but pay special attention to newcomers, shy children, children with disabilities (physical and mentally) or others with special needs.
Promote an environment that is safe, clean, organized and well-maintained; perform daily “housekeeping” duties
Assist in leading arts, crafts, story time, play and other activities
Ensure proper check in and check out procedures are followed.
Establish rapport with children and parents; show genuine interest.
Be knowledgeable of all programming available and be able to explain and promote these programs to members (in person or over the phone).
Assist in transporting children to and from studio for kids’ classes.
Take proper care of all company property, equipment and supplies.
Controls the stock of supplies
Other Activities
Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, passing the sport & gym booking activities to our business partner. Lead and suggest outdoor activities (eg.: cycling tour, walk tour, Balinese dancing, ping-pong competition, etc.).
Leads cultural activities classes (e.g., Balinese dancing, cooking class) and fun games for all age groups.
Provide information to guests about available recreation facilities, activities, lessons, and equipment.
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Recreation Facilities Safety
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
Provide assistance to injured guests until the arrival of emergency medical services.
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to disability aids).
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Assist other employees to ensure proper coverage and prompt guest service.
Engage guests in conversation regarding their stay, property services, and area attractions/ offerings.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Organize all activity disclaimer forms, record guest activities attendance, and transfer the records into a file to be shared with the Manager via Company’s OneDrive.
If necessary, act as a substitute for the Manager in attending meetings related to activities or other operational matters.
Willing and prepared to attend training sessions conducted by the Manager or participate in online trainings to enhance skills as an Activities Team Leader
Set an appropriate example for all Activities Associates and collaborate with the Manager and the entire team to foster a positive work environment in accordance with established SOPs.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Safety
Check children’s special needs and allergy.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to promote a clean and safe environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and/or Loss Prevention personnel.
Complete appropriate safety training and certifications to perform work tasks.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Be aware of suspicious activity or items on property premises and report them to management/Loss Prevention.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Policies and Procedures
Follow company and department policies and procedures.
Protect the privacy of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Perform other reasonable job duties as requested.
Physical Tasks
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Follow company policy and procedure for working with children (e.g., use of waiver forms).
Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts) intended for the safety and welfare of guests and members.
Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.
CANDIDATE PROFILE
Education and Experience
Education
High School Diploma
Related Work Experience
Work experience is required
Supervisory Experience
No supervisory experience is required
MANAGEMENT COMPETENCIES: Fundamental competencies required for accomplishing basic work activities
Interpersonal Skills
Diversity Relations
Customer Service Orientation
Interpersonal Skills
Team Work
Communications
Listening
Telephone Etiquette Skills
Communication
Form, Report, and Log Completion
English Language Proficiency
Personal Attributes
Dependability
Positive Demeanor
Safety Orientation
Integrity
Presentation
Initiative
Stress Tolerance
Adaptability/Flexibility
Personal Attributes
Dependability
Presentation
Safety Orientation
Integrity
Positive Demeanor
Adaptability/Flexibility
Initiative
Organization
Planning and Organizing
Detail Orientation
Multi-Tasking
Time Management
Certifications/Training
Recreation Equipment
CPR Certification
First Aid Certification
Any certification/training required by local/state agencies
Bluecard
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.