**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. **How will you make an impact?** At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both. We’re looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions. **POSITION OVERVIEW:** A position has arisen for a **Team Leader** in our Customer Service Department, based at our Shared Service Centre in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast paced customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, improving business performance and aligning to the overall business objectives to enable growth. **MAJOR AREAS OF RESPONSIBILITY:** + Responsible for the success of the daily operations of the team. + Creating work orders, PM Scheduling and maintain requirements, service dates. + Monitoring warranty issues and contract management. + Schedule plannable tasks based on input from Account Manager. + Taking part in ad hoc purchases. + Execute the process for raised inquiries and complaints to resolution, without managerial support. + Work Order Administration. + Build and maintain equipment record. + Monitoring of Service Requests and Work Orders. + Train and develop team members in processes / systems. **REQUIRED EDUCATION/EXPERIENCE:** + 3+ years of relevant experience preferably in a customer care environment. + Proven skills in people management & development preferred. + Previous experience in migration projects is an advantage. + A Bachelor's or Master's Degree is preferred. + Fluency of the **English** Language both written and verbal. **German** language knowledge is an advantage.  + Demonstrates deep understanding of Client Service environment and proven knowledge of taking care of internal and external customers in matrix organization environment. + Excellent interpersonal and written and verbal communication skills. + Advanced Microsoft Office user (Outlook, Excel). + Excellent operational excellence attitude with results-oriented approach. + Be able to mentor, coach and train other team members. + Able to make decisions in the scope of their responsibility. **What We Offer:** + **Competitive Compensation Package:**  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. + **Comprehensive Health & Well-being Support:**  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. + **Career Growth & Professional Development:**  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. + **Modern & Convenient Work Environment:**  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. + **Inclusive, Multilingual Culture:**  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. + **Engaging Community & Events:**  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.