Join Our Team as a CENT Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented Team Leader AO DE - 2nd Level to join our dynamic. As a Team Leader, you'll play a crucial role in ensuring the availability, stability, and optimization of BSS tools and processes while adhering to Vodafone's security policies.

What You'll Do: Take ownership of escalated incidents, problems, and complex service requests from first-level support.Conduct root cause analysis (RCA) for recurring issues, implement permanent solutions, and document results.Optimize and fine-tune BSS application performance through configuration changes or code-level adjustments.Execute and validate complex changes and releases, ensuring minimal service disruption.Perform advanced platform health checks, identify improvement areas, and implement automation where applicable.Collaborate with development, testing, and infrastructure teams to implement solutions that enhance service quality.Act as a liaison between first-level teams and third-party vendors for advanced issue resolution.Assist in upskilling the first-level team by providing training and knowledge-sharing sessions.Identify opportunities for process automation and implement scripts/tools to improve operational efficiency.Participate in audits, ensuring compliance with ITIL best practices and Vodafone security policies.What We're Looking For: Graduation degree in technology or a related field.Advanced understanding of BSS tools, IAM processes, and user management interfaces.Strong analytical thinking and problem-solving skills.Excellent communication skills (verbal and written) to interact with technical and non-technical stakeholders.Minimum 2-3 years of experience managing or mentoring technical teams in second-level application operations.Proficient in Oracle/SQL, writing complex SELECT statements, optimizing queries, and managing schemas.Advanced scripting skills in Bash, Python, or JavaScript for monitoring and automation.Strong knowledge of Unix/Linux environments, including troubleshooting and log analysis.Hands-on experience with Oracle Middleware 12C and WebLogic.Expertise in Vodafone Germany IAM processes and nGUM design.Proficiency in oneITSM (Global Remedy) and TTWOS for incident and change management.Fluent in written and verbal English.ITIL Intermediate Certification(s) (mandatory); relevant certifications in Oracle, Linux, or other technologies (preferred).Why You'll Love Working With Us: Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.Career Growth: Opportunities for professional development and career advancement.

 

If you are ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

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