Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
Operational
· Ensures that minimum brand standards have been implemented.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Assists in conducting monthly inventory checks on all operating equipment and supplies.
· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
· Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
· Performs the function of cashier and responsible for Micros cashiering procedure.
Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
Operational
· Ensures that minimum brand standards have been implemented.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Assists in conducting monthly inventory checks on all operating equipment and supplies.
· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
· Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
· Performs the function of cashier and responsible for Micros cashiering procedure.
Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
Operational
· Ensures that minimum brand standards have been implemented.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Assists in conducting monthly inventory checks on all operating equipment and supplies.
· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
· Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
· Performs the function of cashier and responsible for Micros cashiering procedure.
Customer Service
· Ensures the delivery of brand promise and provides exceptional guest service at all times.
· Provides excellent service to internal customers in other departments as appropriate.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Maintains positive guest and colleague interactions with good working relationships.
· Establishes a rapport with guests maintaining good customer relationships.
Operational
· Ensures that minimum brand standards have been implemented.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· Assists in conducting monthly inventory checks on all operating equipment and supplies.
· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
· Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
· Performs the function of cashier and responsible for Micros cashiering procedure.