Job Introduction

At Turning Point, we support people across England with mental health issues. We make a real difference to their lives as we introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training and education you need to progress in your career with us.

Our combined team at Crisis Point + The Recovery Lounge, are looking to appoint a Team Leader for a fixed-term 12 month post (with potential for extension) who will play a full part in the management and day to day running of the service, driving the team to deliver recovery focused care and support plans to people who are experiencing a crisis with their mental health.  

Crisis Point was established 25 years ago, and is staffed 24 hours a day, 365 days a year.  It comprises 7 beds for short-stay accommodation, a drop-in service, and 24 hour phone support.   The Recovery Lounge was established 4 years ago, and it is sited in the same premises.  It offers an evening drop-in service for individuals experiencing mental health distress.  The overall aim of both services is to offer high quality non-clinical person-centred support to those in crisis with their mental health, getting alongside them as they start their recovery journeys, and diverting them from the need to attend a hospital A+E department.

Role Responsibility

The main purpose of the role is to support the Service Manager in implementing and maintaining a high quality service designed to assist individuals to address and de-escalate their mental health crisis in a safe, friendly, non-clinical setting.   You will be responsible for leading and supporting the team in delivering a high quality person centred service in line with the service specification.

In a role where no two shifts are the same, you will take the lead in implementing and driving high performance standards throughout the team and the service, underpinned with a clear vision and strong values base.  This will include playing a full part in the recruitment process, coaching and supervising of staff, monitoring performance and presenting service data for commissioners and stakeholders, representing the service at meetings with other managers and external agencies, ensuring that organisational policies are adhered to, maintaining all health and safety processes and systems, and showing due diligence around the management of budgets and finance.  You will also need to cover any core rota duties as and when needed operationally.  Further duties include the overseeing of recording of service user information for reporting purposes and in line with GDPR, liaising with other health professionals, contributing to the safeguarding of vulnerable people, and ensuring that the premises are maintained in line with essential health and safety standards.

The role will require you to be able to work remotely when needed, and to be prepared to do some evening and weekend duties including being on the on-call managers rota.

The Ideal Candidate

You will be able to demonstrate good knowledge, experience and values essential to working in the mental health sector, through a proven track record of employment in relevant roles.  You will have excellent verbal and written communication skills, and be able to represent the service at a range of meetings.  You will ideally have some experience of leadership, which could include the supervision and mentoring of staff and/or volunteers.  Knowledge and experience of safeguarding of vulnerable people is essential, along with a good understanding of adherence to GDPR and complying with health and safety processes and systems.  Management training is provided in order for the successful candidate to work effectively, and to learn and develop within the role and beyond. 

You will be confident in working with information technology on a range of software applications.

You will be able to oversee the delivery of therapeutic-style interventions in a person centred, non-judgemental manner. You will also have the ability to deal effectively and calmly with challenging situations, and be able to multi-task and work to conflicting deadlines.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

Turning Point

Attached documents Team Leader job description Feb 2025.pdf Apply