Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Position Location: Budapest, Hungary

Number of Direct Reports: 5-10

Position Summary:

A position has arisen for a Quotes Team Leader in our Customer Service Department, based at our new Shared Service Center in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-moving customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, maximizing business performance and aligning to the overall business objectives to enable growth.

Key Responsibilities:

Responsible for the success of the daily operations of the team.Communicate cross functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.Ensure that the Key Performance Metrics for Customer Services are metSupport key Customer Care strategies to drive customer loyalty & resulting CAS score.Support Sales to enhance the customer experience by providing appropriate guidance.Participate in key projects to support local/corporate initiatives.Identify key improvement opportunities - e.g. system enhancements, processes, tools.Utilize system knowledge to provide appropriate guidance on transactional capability.Oversee management of customer related data within ERP systems.Train/present to other team’s relevant CC tools/initiatives/strategies.Complete other related duties/responsibilities as assigned.Support and drive certain aspects of the order entry automation project from an order management perspectivePlay a key role in the complaint’s reduction initiative - analyse data, turn ideas into strategic goalsStabilize the Order Teams to reduce the current attrition rateBoost seniority in the respective team with effective 1:1's, coaching and mentoring

Skills:

Demonstrated skills in people management & development preferred.Experience in supporting projects.Fluency of the English Language both written and verbal, Slovak/Czech/Polish language knowledge is an advantage.  Must be able to interface effectively with internal & external customers.Strong results focus and attention to detail are essential.Demonstrated ability with systems is critical, including Outlook, PowerPoint & Excel.Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.An ability to handle confidential and/or proprietary information. Good organisational skills are necessary, as is the ability to use own initiative and collaborate well within a team.Excellent analytical and presentation skills required.Must be task focused with enthusiasm and a flexible approach.

Experience:

Requires experience as a team leader preferably in a shared services (Customer Care\\Service) environmentExperience with Oracle or SAPExperience in Order Management

Education:

Requires a Bachelor’s degree from four-year college or university or equivalent work experience.

Working Conditions:

Most of the physical demands are typical with those associated with an office environment.Some travel may be required.We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.