Making cities better places to live requires talent, innovation, and great teamwork. At KONE, our values are at the heart of our inclusive culture and drive how we work with each other and our customers to deliver success.
KONE has an exciting opportunity for an Customer Service Team Leader for our Repairs Department, responsible for the region Flanders & Brussels or Wallonia & Brussels. You will be coaching and mentoring a team that is at the core of our activities to ensure long-term professional relationships with our customers.
Our Strategy here at KONE is Sustainable success with customers, our customers are at the heart of all we do. To build stronger foundations to support our customers, in an increasingly digital world, we have introduced ground-breaking services transforming our organization. We employ over 57,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
A grasp of your responsibilities:
You are responsible for managing, guiding and coaching a team of about 10 employees. This way you contribute to optimal customer satisfaction. You detect development needs in your employees so that they achieve the right level of knowledge and convert these needs into concrete action plans and targeted training. You create a close team, and you guide the team in change both from a distance and face-to-face. You translate strategic objectives into concrete actions. You follow this up in an organized and planned manner on the basis of well-chosen KPIs and you optimize the various processes and tools. You create a framework and ensure that performance and quality standards are applied and that the daily KPIs with regard to processing and results are achieved. You realize a smooth collaboration with the other Customer Service teams and other departments. You share best practices to learn from each other and to optimize. You create a culture of continuous improvement and initiate actions to put these ideas into practice.Who are you?
A service mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and understands how to partner and collaborate.
We need someone who has the ability to influence, inspire and drive performance. You continuously expanding your knowledge of the sector you work in and are always looking for opportunities to grow.
Ideally, we are looking for somebody who has a good knowledge of technical solutions.
You can express yourself fluently in French, Dutch and English and you have no problem with regular travel to our different offices in Brussels, Herstal, Gosselies, or Lummen, Kontich, Loppem & Brussels.
What’s in it for you?
You will be joining a team of professionals who thrive to drive Customer Service strategies and share best practices. You will work for a global company and certified Top Employer, with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, net allowance, phone, …)
If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers