We are seeking a talented individual to join our Consulting Delivery team at Mercer Marsh Benefits. This role will be based in Bristol. This is a hybrid role that has a requirement of working at least three days a week in the office.
To lead and engage a team of Healthcare Analysts and to take ownership in all aspects of talent management in line with MMB framework.
Accountability for the quality of service provided by your team to ensure best practice across all aspects of client work. Drive continual improvement in quality, efficiency and service delivery.
Work directly with Clients, consulting teams and providers to develop and enhance the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.
We will count on you to:
Performance and absence manage team and proactively deal with issues as they arise in line with MMB framework
Talent management including retention, recruitment and on boarding of new team members
Improve/maintain colleague engagement results through action planning and continued focus
Ensure effective training and development plans are in place for all team
Capacity planning and management of available resources across all aspects of delivery within the team including flexible use across teams to accommodate peaks and troughs in workload
Influence direct reports to take ownership of continuous improvement from idea through to implementation
Provide coaching, mentoring, direction, and guidance to direct and indirect reports to create a high performing team
Improve/maintain relationships with all MMB colleagues
Ensure team achieve all internal and external service level agreements
Quality checking of colleagues work to ensure accuracy
Responsible for Risk & Compliance protocols including undertaking audits, reporting Errors & Omissions, breaches and recording complaints
Ensure full support of New Business wins to create best possible first impression to new clients
Support Consulting team to achieve targeted retention rates through the delivery of exceptional service
Partner with internal/ external stakeholders to achieve best service for client
What you need to have:
Excellent written and oral communication skills
Ability to establish and maintain relationships with both internal and external stakeholders
Excellent planning and organisation skills with ability to work to numerous deadlines. Ability to prioritise own and team workloads
Accuracy and attention to detail
Ability to effectively manage team members
Ability to positively influence and motivate others
Financial and Commercial Acumen
Good understanding of Microsoft Office including Excel
Project Management
What makes you stand out:
Solid experience in managing people including absence and performance management, excellent service delivery, workload / resource planning and project management
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer Marsh Benefits
Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.