Customize and personalize stay experiences for all guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Front Office Manager and management team to set and / or implement policies, procedures to enhance guest experience.

Customize and personalize stay experiences for all guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Front Office Manager and management team to set and / or implement policies, procedures to enhance guest experience.

Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years' work experience as a Guest Experience Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.

Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years' work experience as a Guest Experience Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.