SUMMARY

This position will also oversee the tasks and performance of PH Cash Team located in Manila (6) and Cebu (4). This position will maintain and execute policies and procedures for the daily billing and credit process functions and serve as a key resource to address and research any inquiries and issues. . This supervisor will directly report to the Philippine-based Manager, Revenue Operations.

PRIMARY RESPONSIBILITIES

Manage day-to-day activities of the team  Provide daily leadership, guidance/assistance and support employees Setting objectives that align with the departmental goals Approve subordinate payroll time and complete performance evaluations Monitors and manages absenteeism Conducts hiring interviews  Administers corrective counseling and notification with Manager’s approval  Identify issues and take appropriate action to resolve Monitoring and managing workflow or daily targets to assure goals are achieved Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.  Oversee workflow to ensure even and accurate distribution of work load to maximize productivity and performance    Develop processes to improve team performance  Document departmental procedures and work instructions in compliance with quality standards  Regularly review departmental processes and work flows with view of improving efficiency and to ensure compliance with policies and standards  Train team members as well as identify training needs for department  Provides weekly and monthly reporting to management  Demonstrate patience and overall courteous behavior when working with internal and external customers   Actively participate in team and department motivation and recognition  Performs related duties and special projects as assigned  

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Minimum of 5 years’ experience in Order to Cash 1 to 3 years’ experience as Supervisor/Team Lead Bachelor’s Degree required with accounting background Excellent accounting software user and reporting skills Proficiency with MS Excel and Microsoft Office required Willing to work mid-shift

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