Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!
Job role
The role implies coordinating the Legba Managed team that provides business services for Allianz group.
What you will do
Supervision and leadership of the entire Legba Managed team. Ensure team is performing to fulfill customer satisfaction and business needs; Oversee transition of new tasks to the team; Monitoring the team performance by gathering relevant data and producing statistical reports; Ensures processes are documented properly; Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures; Ensuring that monthly administrative responsibilities for the team members are met (e.g. holiday scheduling, ensuring back-up, time and attendance); Drives periodical evaluation process of the subordinate team members and enables team members to fulfill respective tasks; Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning; Issue processes documents on quality management system (procedures, instructions, etc.) and prepares records necessary to carry out; Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management; Contribute to management reporting and billing process; Performing ad-hoc analysis; Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management -providing an independent view of project and program health
What you bring
Proven team management previous experience Proficiency in MS Excel & MS PowerPoint Strong organizational, planning and structuring skills IT affinity/ understanding would be a plus Fluent in English, must be able to hold presentations and lead meetings in English Solid Back-office experience/ - for external experience in leading Backoffice & Customer management teams Experience in working in multicultural environments
You have
Strong organizational, planning and structuring skills Excellent communication skills, problem solving ability, team player, very organized Ability to build working relationships in a complex environment Flexible and able to think outside the box Self-starter and driven People oriented Customer oriented Analytical mindset
What we offer
Come to the Allianz side! We have attractive compensation and incentives:
Fixed salary compensation along with fixed benefits. Flexible benefits that can be individually customized, so that they best suit your needs.
Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.
Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)
FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.
The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.
Only suitable candidates will be contacted. All applications will be treated with confidentiality.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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