Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Product Owner

Has basic expertise of respective agreed customer service (according to contract)Supports during service and/or tool implementation (optional: SV)Operational contact for customer (external customer communication regarding technical service aspects)Responsible for continuous process improvementsAnalyses and derives actions from quality checksCoordinations and/or processing technical initial trainings (knowledge transfer to Solutions Experts)Initiates intraday actions to improve KPIs of daily operationsRegister complaints (according to the Complaint Process at SO CD08001; positive feedback in the Feedback Handling Tool (FHT; for PAS the Rekla-Process and Rekla-Tool is valid) (optional: SV, OPMx, OPM, GOM)

People Manager

Motivation, leadership, and personal development of Solution ExpertsInitiates monthly “Performance and Development Dialogue” with each Solution ExpertAnalyze and derive actions from quality checksSupports in conflict and change management (if necessary)

QualificationsBachelor's Degree holder of any course1 year experience in a Team Leader position in a customer service backgroundStrong leadership skills in a diversed environmentOutstanding BMW, Daimler, Audi product knowledge and customer service  orientationExcellent written, verbal, analytical and communication skillsAbility to build and promote a positive work cultureFlexible with shifting schedules, holidays and willing to work extended hours if necessaryAmenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.