Billing Operations Team Leader

Wilmington, DE

Monday to Friday 8:00 am to 5:00 pm

Hybrid (three days in office per week) 

 

We have an exciting opportunity for a Billing Operations Team Leader.  The Billing Operations Team Leader in the Global Billing Operations Department is responsible for overseeing the Billing Operations Team. The Billing Operations Team Leader will be responsible for the global billing activities within SAP and maintaining business relationships.  Someone with a strong Billing Operations leadership background, thrives and excels in helping to drive change, has exceptional problem-solving skills and experience working in a fast-paced environment will do well in this position.

The Billing Operations Team Leader is responsible for overseeing numerous functions including but not limited to: Ad-hoc invoicing, Credit/Rebills, Invoice/WIP Write-offs, Amendments, Supporting Concierge Clients, Customer Service and the annual billing process.

 

Some of the things you will be doing:

Implement standardization of invoice creation and related activities in SAP Train team on invoice creation, invoice presentation, credit/rebills, amendments, daily invoicing activities Manage team workload and assignment of activities Mentor and coach team to develop a high performing team Provide exceptional customer service to both internal and external clients Identify and implement areas for process improvements Maintain and/or create process documentation Work directly with the Head of Global Billing for continuous process improvement and standardization

 

What technical skills, experience, and qualifications do you need?

Minimum 3-5 years financial operations experience in Billing, AR or Collections.  Bachelor’s degree in business administration, Finance or Accounting Preferred SAP experience a plus Proficiency in Microsoft Office Demonstrated advanced Excel skills (pivot tables, v-lookups, ASAP Utilities) Proven track record of achievement and strong performance Effective written and verbal communications Ability to lead and develop high performing teams and work across teams Ability to drive efficiency and standardization of processes  Strong time management, research & analytical skills Problem-solving skills Exceptional attention to detail Excellent organizational skills A history of detail-oriented, multi-tasking in fast-paced, deadline-driven environment

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