Team Leader Operations Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Thane, India Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1533328EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Team Leader Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. **Role:** Team Leader **DESIGNATION:** Team Leader **LOCATION:** Thane **YEARS OF EXPERIENCE:** Over experience: 7-8 years overall experience with 03 years’ experience as a Team Leader. **1. Job Description in the format (Educational qualifications, Essential skills + Responsibilities)** : Essential skills: Customer Service Basic Technical Knowledge Sales experience mandatory B2B experience mandatory. Retention/Saves Experience would be an advantage. Complaints Management would be an advantage. Responsibilities: Manage a Team of 13-15 agents Meet key metrics of NPS, FCR, Transfers Meet Sales target in volume and conversion rate. Retention of customers Retain the agents with a retention of 96%. Maintain shrinkage of absenteeism and in office shrinkage Meet daily coaching requirements. Educational qualifications: Graduate in any stream **Disclaimer:-** 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1533328EXTERNALENGLOBAL&step=1&utm\_source=none)