Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service Center (BSC) (https://www.youtube.com/watch?v=tVmgRGP9pmw) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees. **What you’ll do:** The Team Leader is responsible for managing operations and activities within the Quotation team for a defined Sales Zone or different countries. The primary function is to manage the team to support internal and external customers and/or the sales organization for for EATON Electrical division quotes. In this role, you will be responsible for interfacing with local CSO (Country Sales Organization) managers or field representatives when necessary to handle a variety of pre-sales quotation support functions. This scope includes drive execution and process improvements for the support functions in scope, take active lead in Business Partner communications, team activity coordination, reporting, training the new joiners or other colleagues, advising colleagues on daily challenges and being a driver for project related team activities. You will also participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. + Leadership and development of direct reports in the team (carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans, support team members by coaching and training activities, conduct the performance evaluation, regular quarterly discussions, determination of further training measures, etc.) + Generating KPI’s related to Quotation Team performance metrics, areas for improvement and allocation of resources + Direct and active involvement in Transition Management, roles and task assignment, implementation of daily/weekly/monthly team reporting activities, operational excellence, and continuous improvements initiatives + Manage escalations to resolve hardware and/or software issues which might involve advanced level and above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture + Contribute to secure customer satisfaction, reduce customer effort, and achieve cycle time/cost improvements through team-based problem solving **Qualifications:** + BSc in Engineering or equivalent Technical Degree + 2-3 years of technical support or sales supports and systems experience + Experience in electrical products support is considered a plus + Experience with people and/or project management is preferred **Skills:** + Good understanding of electrical products and applications + Familiarity with phone ticketing tools and mail monitoring activities + People management skills + Analytic mindset, drive for results and collaborative style + Excellent Communication and Interpersonal Skills (Written and Verbal) + Build and maintain positive partners and customers relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude + Teamwork, networking and continuous learning skills + Adapting and driving change and process improvements + Fluent English + Fluency in German is a plus **What we can offer to you:** + Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars) + Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing + Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance + Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching + Dog-Friendly: Bring your furry friend to work in our dog-friendly office + Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience + Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed + Social Responsibility: Join a socially responsible organization committed to making a positive impact + Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions \#LI-KK2 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.