J.P. Morgan is a premier Corporate and Investment Bank with a full suite of global financial services and capabilities. The Corporate and Investment Bank has three primary businesses:  Markets, Investor Services and Banking.   The world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world.

As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables. 

Job Responsibilities:

Manage a team with an ability to drive business results; including but not limited to performance management and team development.  Provide leadership, guidance and motivation to staff.   Address performance issues in a timely, consistent, and professional manner.  Maintain emphasis on client deadlines, quality, and procedures.   Drive team performance along with monitoring/ managing workflow/BAU activities & managing projects. Recommend and implement effective improvement strategies.   Take ownership and willing to work additional hours as needed.   Work with Image systems in a high production/high paced environment, dealing with hardware and software  Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.  Review staffing and volume trends to ensure the optimum capacity utilization.  Ensure staff adhere to business controls/policies and procedures. 

Required qualifications, skills and capabilities: 

Minimum of 5 years’ experience in a Data Capture/ Cheque Processing / Transaction Processing or a graduate with a higher vintage and strong team management experience in similar environment.  Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.  Ability to make decisions, organize, set priorities, develop and implement procedures.  Proven supervisory and leadership skills.  Ability to effectively manage deadlines and quality control.  Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.  Literate on Image systems or capable of developing a good understanding of hardware and software applications.  Ability and attitude to take initiative and ownership in work.   Knowledge and experience in an operations or data processing environment.  An exposure to time critical operations, an ability to work under pressure Ability to work overtime as needed and be flexible on work schedule (24/7 work environment)