TEAM LEADER

Assist to meet performance targets Together with team manager participate in problem solving and process improvement process Daily working process review & discussion People management Local quality report Coordinate department activities and to ensure quality and timeliness. To understand the requirement of the region’s documentation and devise guidelines to the teams to ensure compliance. Evaluate department processes. Recommend and coordinate needed changes based on process analysis. Supervise staff in accordance with company policies and procedures. Assist staff to resolve complex problems. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Coach the team members. To have a periodic meeting with the team members to discuss on the productivity and feedback Responsible for quality control. Drive Employee Engagement and Customer Satisfaction Processes. Upskill Team Members and help achieve Goals Monitor Key deliverables for Process Associates on Continuous Basis Some Level of Data Analysis to drive Performance for Individual Process Associates.

Accountabilities

People Management

       • Plan, organize and direct and efficient and effective functional department.

Drive Employee Engagement and Customer Satisfaction Processes . Employee Satisfaction Employee accountability and performance

Skills / Qualifications

Key capabilities / Competencies 

Skills

Communication skills Leadership skills Good Documentation skills – Document Screening, Archiving and retrieval Good People management Skills Self-Learning and Development

Competencies

Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on

desire to assist customers in an efficient and friendly manner.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization.

Schedules time effectively and uses efficient work methods and tools.

Competency segment ‘Leadership’

Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and

sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.

Competency segment ‘Personal’

Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

 

Expected years of experience

Minimum 3 – 5 years’ experience. Logistics / Back Office experience is must Expected Educational  

Qualifications

Bachelors Degree level (preferred)