Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Leader for Sales & Tech. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team members.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Qualifications

Our most successful candidates will have:

Must have hands on experience of managing tech support and sales operation.Experience in managing a team of work-from-home direct reports, onsite, and hybrid.Experience and knowledge in sales and tech.Ability to do root cause analysis to improve NPS and RPC.A Bachelor’s degree.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.Strong customer-orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.

Additional Information

All your information will be kept confidential according to EEO guidelines.