Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment. It allows a user to search and book a business trip in a user friendly and performent web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company. It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims.

The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS. This richness of choice makes the functional part very exciting and the technical challenges even more attractive. Our Team leader look after a dedicated customer portfolio managed by Neo Service Managers pool with some strong focus on usability, performance, and scalability in an international environment.

What You’ll Do:

The portfolio Leader is responsible for the satisfaction provided by the Service Management team for all Neo clients by respecting their contractual commitments (Premium Support).Participates in recruitment with other leaders from the team.Ensure the service managers will be supported by you for any technical needs.Responsible for the management of the Neo Service Managers, (ie: participates in recruitment, create, customize onboarding plan and mentoring program…) ensures the development of competency and the evaluation of the performance of team members.Responsible for the measurement and the improvement of the performance of Service Managers.Collaboration with the other Neo teams with which the Service Management teams interact (i.e. participation in BRM, quality monitoring of Jira reported to R & D, handling of escalation problems reported by sales and account management teams.Represents an escalation point to customers either in the context of business review, or in the context of prospect to present and value the service or to support complex problems requiring cross-functional collaboration.Provides management with technical support reporting, proposes action plans, anticipates resource requirements.
   

What We’re Looking For:

Experience with OBT tools is mandatory.Experience in managing client portfolio.Management of a team of at least five or more. Technical Software trouble shooting and resolution experience.  Customer Centric with extensive experience of building and maintaining customer relationships
Proactive, Organized in day-to-day task and good communication skills.Leader spirit and ease in team motivation.Travel products and industry knowledge.Management client technical request.Management relationship with client/stakeholder.Coordination with internal technical team for bugs.Act as a voice of client.Managing the Neo administration panel.

     

Location

Global

     

     

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!