Krakow, Poland
30 days ago
Team Leader with French
We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.

Job title:

Team Leader with French

Job Description:

What you'll be doing:

Important individual tasks 

Driving the quality and quantity of outputs from all assigned customer associates 

Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.  

Control of deployment times (e.g. duty roster, breaks) 

Productivity: target achievement regarding operational, project-specific key figures  

 

Leadership of the customer associates 

Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour. 

Performance management and maintaining adherence to required standards, processes, and workflows 

Follow-up and control of quality assurance 

Conducting employee reviews 

 

Project-related tasks 

Maintaining project documentation and the associated tools 

Planning and follow-up (reviews) of training courses for customer associates 

Organising and implementation of team meetings and briefings 

Preparing of required reports and presentations 

Skills you need to succeed:

German or French C1+ level is a must 

English B2/C1 

Customer-oriented thinking and attitude 

Exellent organizational and communication skills  

Very good analytical and critical thinking   

Service-oriented, appreciative, and respectful attitude  

Good understanding of reltionships and strong relations building skills 

Experience in a position of responsibility (Deputy Team Leader / Supervisor role) 

Avaiabiity for 4 weeks of training abroad 

What's in it for you:

Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support 

An extra day off for voluntary activities close to your heart 

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

Opportunity to become one of the Internal Trainers 

A multinational environment with strong ties to UK business culture 

LuxMed medical healthcare and Generali group insurance 

Multisport Plus / Classic or MultiKafeteria benefit systems 

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day) 

Location:

Krakow

,

Poland

Time Type:

Contract Type:

Fixed Term (Fixed Term)
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