Cloud Migrations Managers team partners with our customers to help them achieve their goals with our products through the transition from on-premise to cloud. Identifying and mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to the business are at the heart of what we do.
CMMs offer strategic end-to-end project management guidance to our customers, partner closely with solution partners, and work cross-functionally with internal stakeholders to achieve a single objective- help out customers land in cloud successfully. This role reports into a regional Group Manager, for EMEA.
As a Team Manager, you'll be responsible for supervising and supporting:
The operational management of the Cloud Migrations Management team including reporting on team health and coaching on adherence to metrics and goals
Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;
Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.
Communicate customer trends and feedback to our teams to improve the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;
OKR and metrics management for the Migrations impact within the migration strategy, including 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations;
Staff allocation planning, headcount and performance management
Cloud Migrations Manager performance assessments and development
Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers; and own 3-6 month strategy for large scale company initiatives
Envision and run experiments to test and learn new strategies for improving the customer migration experience and growing the impact of our program.
On your first day, we'll expect you to have:
8+ years in a relevant customer-facing field within an Enterprise software company, Professional Service company, or Consulting
4+ years of people management experience;
Proven track record in taking customer insights from the field to inspire change, including influencing cross-functional teams and leaders
Comfort in driving tooling and process improvements, and automation
Strong project management skills
Experience working on sophisticated cross-functional projects
Experience in influencing and navigating decision-makers across matrixed organizational systems
Proven track record of handling conflict and working through it to gain alignment when presented with unclear expectations, roles, and/or team dynamics
Experience helping an organization adopt an Atlassian product or similar
Analytical skills to identify and articulate themes from customer data
Proven discernment to partner with business analyst resources to develop a reporting and analytics strategy, including the development of executive-level reporting
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.