Your Moneris Career - The Opportunity

You will be accountable to the Manager of Loyalty & Retention and is responsible for the contribution of your respective team. You will be required to work with the Manager, Loyalty & Retention to continually evolve and improve the overall loyalty and retention value proposition, with all levels of Moneris merchants within the SMB portfolio. In leading a team you will create an environment and culture that will enable the Loyalty & Retention Consultants to retain business, creating loyalty with a focus on growth and profitability.

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to Manager, Loyalty and Retention

Your Moneris Career - What you'll doManage, coach and develop team on performance and behaviour, while driving the delivery of goals set out by the department. Motivate and empower staff – stimulate team to create innovative ideas for improving sales and daily responsibilities. Implement and administer processes to inspire direct reports to overachieve set objectivesNegotiate pricing and contract terms and conditions. Ensuring pricing controls and discretion are abided byReview processes and provide insight to improve efficiency, address, design and implement continuous improvement projectsMeet and create plans with the Manager of Loyalty and Retention campaigns to drive customer loyaltyBuild action plans to achieve success and report progress to the ManagerEnsure Card Association mandatory regulations including Code of Conduct are implemented in accordance with Compliance and managed on an ongoing basisProvide support to employee development to foster continued growth with the view to optimize Loyalty and Retention talent and performance at the Consultant level

Your Moneris Career - What you bringBachelor’s degree in Business Administration or a related field is requiredEquivalent work experience may be considered a substitution3-5 years of experience in a customer service environment (related experience in a call centre is an asset), with experience in both retention and loyalty initiatives1-3 years of proven leadership/ people management experienceNice-to-have...Previous experience in the payment industry considered an assetBilingual in French (reading, writing, and verbal) is considered an asset

Your Moneris Career - What you getComprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)RRSP matching & defined contribution pension planLearning & development programs and resources including unlimited free access to Coursera and an Educational Assistance ProgramHolistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace cultureA workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletterCompany-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.