Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are looking for an experienced and driven Team Manager who will play a crucial role in setting the direction, operational approach, and tone for their team, blending strategic planning, human resource management, and operational oversight. Key responsibilities include: Responsibilities Leadership: Inspiring team members, setting clear goals, and making strategic decisions. Communication: Maintaining open, effective communication within the team and organization, holding regular meetings, and providing feedback. Resource Management: Allocating and managing resources efficiently to meet budget and operational goals. Performance Management: Monitoring performance, providing feedback, and facilitating training to enhance skills. Problem Solving and Conflict Resolution: Addressing issues and conflicts to improve team performance. Recruitment and Staffing: Identifying staffing needs, hiring new team members, and promoting a positive work environment. Change Management: Leading the team through organizational changes and managing transitions. Compliance and Risk Management: Ensuring operations adhere to legal standards and managing risks. Project Management: Managing projects from start to finish within designated timelines. Development and Training: Identifying and providing training opportunities for professional growth. Motivation and Team Building: Creating a supportive environment and organizing team-building activities. Reporting and Administration: Tracking team performance and managing administrative tasks. Effective team managers significantly influence team morale, quality of outcomes, and organizational success by combining compassionate leadership with strategic decision-making. Qualifications Minimum of 2 to 3 years or more in a Supervisory role in a BPO/call center setup Team management in a sales business development, lead generation, and appointment setting is a MUST Experience with Marketo is preferred Experience with sales and marketing, including lead generation and appointment setting Must have good presentation skills Ability to solve urgent matters and work under pressure Must be detail-oriented and tech-savvy (G- Suite, Salesforce) Smart, strategic thinker and a tactical executioner Amenable to working US Central time zone Amenable to working onsite and remotely, when needed