We are hiring a Team Success Coordinator in Prague!

Must be eligible to live and work in Czech Republic . Sponsorships will not be considered. 

 

Position Statement 
The Team Success Coordinator provides extensive support to the CR Sales and Service Delivery Team (DACHFRA) to ensure an excellent customer experience throughout, and timely receipt of revenue. They take responsibility for the administration duties and maintaining data integrity to ensure all CR clients are delighted with the services delivered by Crown. As an expert in all back office processes the Team Success Coordinator will work closely with the CR Leadership team to help our business become better by finding ways to streamline processes and make better utilisation of available apps and tools for a seamless relocation journey.    

Key Tasks & Responsibilities 

Create, improve and implement new processes to allow for better Service Delivery.  Work closely with Client Service Manager and the CR Move Management team to support service delivery to customers.  Prepare external client billing in liaison with all internal stakeholders to ensure timely receipt of revenue being captured and invoiced from Private and CoCo accounts. Contacting clients to chase outstanding invoices to ensure pre-payment prior to pack and maximising Crown Care Transit Protection conversion rates.   Monitor all Service Partner invoices and job costs for potential issues to avoid margin erosion.   Raise escalations with CSM where needed.   Liaising with service partners to ensure the appropriate information is received on a timely basis and to avoid delays.  Regularly review shipment information on Interact and update where appropriate.  Maintain 100% compliance and accuracy in inputting all Interact data on a timely basis.  Coordinate logistics with operations and service partners where needed.  Raising Crown Care Certificates.  Initiate feedback forms to drive higher NPS results.   Provide assistance in all administration matters as and when required to allow for impeccable Customer Experience through our service delivery.  Support ad hoc as team needs.  Working closing with MM team to encourage living our mission statement of making it simpler to move and work anywhere in the world.  Autonomy to expand the role and take on additional responsibilities to assist the leadership team

 

What we offer:

Work in international environment, being part of a dynamic team, supporting clients from all over Europe, work with colleagues from multiple countries on daily basis. Learning opportunities in the field of relocations, international logistics and mobility Work on new projects for an industry leader with over 50 years history Summary of benefits offered (medical insurance, pension scheme, 5 weeks holiday, Birthday leave, 2 days volunteering leave, Multisport Card). Language courses, Well-being Program, Mentoring Program, Employee Referral Program

 

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. Committed to making it simpler to live, work and do business anywhere in the world. The Group manages   a broad portfolio of complementary brands: Crown Workspace, Crown World Mobility, Crown Relocations, Crown Records Management, Crown Fine Art, Crown Logistics, and Crown Wine Cellars.

Discover Crown. www.crownworldwide.com

 

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience

Always DETERMINED to do our best and to always keep improving

We are genuinely THERE when our customers and colleagues need us

We encourage the SHARING of knowledge amongst each other

We continuously remain OPEN-MINDED to stay innovative

 

Equal Employment Opportunity

Crown is an equal opportunities employer and welcomes applications from suitably qualified candidates eligible to live and work in the designated geographical region. 

We are committed to diversity and to employee well-being, engagement and development.