Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

You will report directly to the Head of Customer Service, responsible for the private customers in the German market

You lead a diverse team with specialist profiles in fraud & moderation, taking care of their development and objective achievement

You oversee the strategic direction of fraud & moderation in Customer Service

You are responsible for staffing and the operational delivery of the team in addition to their successful target achievement

You improve end-to-end the fraud & moderation performance of our outsourcing partners, as they provide the first level support to our customers

You analyse and identify opportunities if performance levels are not met and adjust moderation tools, activities and SOPs

You collaborate with Outsourcing management to keep a close eye to the relevant budget areas, while teaming-up with Operations and product teams to meet performance targets

You are on top of latest market trends in fraud & moderation

You use insights from our teams to share with broader CS team and to shape product roadmaps for fraud & moderation 

You use customer-facing & Outsourcing metrics to identify (dis-)satisfaction drivers and align with relevant team members to improve those for your responsibilities

Who you are:

You work in a hybrid mode, being on-site for important moments with us

7+ years of relevant work experience within Fraud Operations / Service Delivery

You show knowledge of platform and/or marketplace business 

You have gained 5 or more years of experience in leadership and team development

Your collaborative and agile mindset helps you to fast paced environment

Fluent in German and English

Systematic, structured and careful way of working

You have a proven track record of successful project and stakeholder management

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits: 

An attractive Base Salary 💸

Participation in our Short-Term Incentive plan (annual bonus) 🏆

Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

A 24/7 Employee Assistance Program for you and your family, because we care ❤️‍

Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱 

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.